Last updated: September 11, 2026
1. Overview
At MODUGCAI, each order is prepared specifically for the customer based on the selected package, creative brief, and submitted materials. Because our services involve custom production and digital delivery, refunds are handled according to the stage of the order.
2. Before production starts
If you request cancellation before MODUGCAI has started production, you may be eligible for a full refund. Once production or creative work has started, the refund amount may be reduced to account for work already completed.
3. After production has started
Once your order has entered production, a full refund is generally not available. Where appropriate, MODUGCAI may offer a partial refund based on the work already completed, production costs, and the specific circumstances of the request.
4. Delivered content and revisions
If your content has already been delivered, refunds are generally not available simply because you changed your mind. If the delivered content does not reasonably match the agreed brief, please contact us and use the included revision process before requesting a refund.
If you believe there is a genuine issue with your order, contact us as soon as possible with your order details and a clear description of the problem. We will review the request fairly.
5. Quality issues
If a technical or production issue caused by MODUGCAI materially affects the agreed deliverable, we may correct the issue, provide a replacement, or issue an appropriate partial or full refund depending on the circumstances.
6. Customer-provided materials
MODUGCAI is not responsible for delays, defects, or additional production work caused by incomplete, inaccurate, inaccessible, or unsuitable materials supplied by the customer.
7. Order changes and cancellations
Requests to change an order after submission may affect the delivery timeline and may incur additional charges. Cancellation requests should be submitted as early as possible. A cancellation is not considered approved until confirmed by MODUGCAI.
8. Duplicate or accidental payments
If you have accidentally paid for the same order more than once, contact us with the relevant payment information. Verified duplicate payments may be refunded after the transaction is confirmed.
9. Chargebacks
Before initiating a payment dispute or chargeback, please contact MODUGCAI so we have an opportunity to investigate and resolve the issue. Fraudulent or abusive chargeback activity may result in suspension of access to our services.
10. How to request a refund
Send your refund request through the contact details provided on the MODUGCAI website. Include your name, order reference, purchase date, reason for the request, and any relevant evidence. We normally review requests within a reasonable period.
11. Refund processing
When a refund is approved, it is normally returned through the original payment method where technically possible. The time required for funds to appear depends on the payment provider, bank, or card issuer.
12. Exceptions
Nothing in this policy limits mandatory consumer rights or protections that cannot legally be excluded under applicable law. Where local law provides a stronger right to a refund or cancellation, that right will apply to the extent required.
13. Contact
If you have a question about a refund, cancellation, or order issue, please contact MODUGCAI through the contact channels available on our website.